In short - ALL manufacturing defects (even though they are rare) are indeed covered. In fact - we even cover accidental damage. So if your new puppy accidentally chews a hole in your hiccapop item, don't worry, because you are covered. Simply reach out to one of our hiccahelpers for a replacement. NOTE: Our Lifetime Guarantee ONLY covers product purchased off of Amazon or through our website. We do not warranty items illegally sold by unauthorized dealers. Lifetime Guarantees are limited to shipping your replacement product back to you in the USA ONLY.

We ship to all 50 states, but not to APO, FPO or PO boxes.

Shipping is dependent upon the size and weight of your order and the speed of shipping that you choose. We often have shipping promotions available, so keep your eyes peeled.

All hiccapop products are eligible for return up to 90 days from the date of purchase unless otherwise noted. We're parents too. We get that life gets hectic, and time flies when your chasing little ones. That's why we make sure hiccapop customers have ample time to make product returns. Our no-questions-asked return policy means you can return any product, for any reason, within the 90 day return window AND we'll even cover the cost of shipping. How's that for generous? Buy confidently and risk-free!

For your safety, we use CertiPUR-US tested foam. We manufacture our foam in-house to be sure our foam is free from PBDEs, TDCPP, or TCEP ("Tris") flame retardants, mercury, lead, heavy metals, formaldehyde, and phthalates as regulated by the CPSC CFCs. It is performance-tested, durability-tested & emissions-tested by an independent (CertiPUR accredited) testing lab.

Yes. Just drop it in the washing machine on a delicate cycle, and dry at a low heat. If by accident you ruin it, just contact us and we will send you a replacement unit free of charge.

Yes, it is machine washable and dryable.