Frequently Asked Questions

You’ve got questions. We’ve got answers.

ACCOUNT/SHIPPING/ORDERS

What does your Lifetime Guarantee cover?
In short - ALL manufacturing defects (even though they are rare) are indeed covered. In fact - we even cover accidental damage. So if your new puppy accidentally chews a hole in your inflatable toddler bed, don't worry, because you’re covered. Simply reach out to one of our hiccahelpers for a replacement. NOTE: Our Lifetime Guarantee ONLY covers products purchased off of Amazon or through our website. We do not warranty items illegally sold by unauthorized dealers. And remember – our Lifetime Guarantee is limited to shipping your replacement product back to you in the USA ONLY.
Where do you ship?
We ship to all 50 states, but not to APO, FPO or PO boxes.
How much is shipping?
Shipping is dependent upon the size and weight of your order and the speed of shipping that you choose. We often have shipping promotions available, so keep your eyes peeled.
What's this I hear about your generous, no-risk, return policy?
All hiccapop products are eligible for return up to 90 days from the date of purchase. We're parents too. We get that life gets hectic, and time flies when you're chasing little ones. That's why we’ve made sure you have ample time to make product returns. It’s a no-questions-asked return policy, and we'll even cover the cost of shipping. How's that for generous? So buy risk-free. That’s the hiccapop difference!
How do I change or cancel my order on hiccapop.com?
If your order has not shipped yet, you can visit your orders within your account (login required) and cancel the order. Once an order has been shipped, you cannot make changes or cancel the order. However, our generous return policy gives you the option to return the product after you have received it. For more info on our return policy click on the “Return Policy and Lifetime Guarantee” link at the bottom of the page. You can also Contact Us directly (below) and our customer care team will get back to you in the blink of an eye.
What if I have a question about my order?

Whatever the question, just give us a ring at 833-442-2276 or contact us here, and one of our hiccahelpers will quickly take care of your concern (if you contact us during business hours). If after hours, please expect us to contact you before 11AM, the next business day.  Please have your order ID ready for your hiccapop representative.

I received my hiccapop product as a gift. Is my product eligible for the Lifetime Guarantee?
Yes. Every hiccapop product that is sold in the US comes with a lifetime guarantee. However, we do not sell internationally, so replacements can only be shipped to US addresses. Please reach out to one of our hiccahelpers for assistance.
Can I return a hiccapop product if it was received as a gift?
Of course! All hiccapop products are eligible for return up to 90 days from the date of purchase unless otherwise noted. We're parents too. We understand that life gets hectic, and that time flies when you're chasing little ones. That's why we make sure hiccapop customers have ample time to make product returns. Our no-questions-asked return policy means you can return any product, for any reason, within the 90 day return window AND we'll even cover the cost of shipping. How's that for generosity?
I have a suggestion for a product design change. Who can I talk to?
Our engineers are constantly tweaking our products to improve functionality and design, so we will definitely consider your suggestions! Please submit your suggestions to us through our Contact Us page.
How do I register my product for the Lifetime Guarantee?
Please visit our Product Registration page by clicking the link in the header or footer of our website.
Do you sell my information when I register?
Never. Your information is safe with us.
How can I become a wholesale dealer or distributor?
Unfortunately, we're not currently working with wholesalers or distributors.

DUAL-SIDED PLAYARD MATTRESS (38" X 26")

How do I know if the mattress will fit my Pack 'n Play?
Playards come in many sizes. Our mattress is specifically designed for Playards measuring 38” x 26” ONLY. So make sure you measure well.
Is the mattress cover washable?
Yes. It can be washed and dried on a delicate cycle.
Is the mattress foam washable?
Yes, but ONLY on the delicate cycle of your washing machine with cold water. And even then, you may destroy it. If it survives, dry it on low heat only. If you’ve destroyed it, call us and we’ll send you a new one.
Where can I buy a spare mattress cover?
Spare covers can be purchased on our website.
What sheets do you recommend for the 38 x 26 x 3.25 inch mattress?
We suggest stretch cotton jersey sheets (the fabric like a T-Shirt). For a perfect fit, it is all about the material and not the brand. We love this fabric because when stretched, the sheets conform to the corners of our mattress perfectly.
Can my mattress be rerolled for travel?
Yes. But if traveling, you should probably buy our Tri-fold version. It's designed specifically for travel and includes a travel carry bag. You can purchase it here.

TRI-FOLD DUAL-SIDED PLAYARD MATTRESS (38" x 26")

How do I know if the mattress will fit my Pack 'n Play?
Playards come in many sizes. Our mattress is specifically designed for Playards measuring 38” x 26” ONLY. So make sure you measure well.
Is my mattress cover washable?
Yes. Your cover is machine washable and dryable on a delicate cycle.
Is the mattress foam washable?
Yes, but ONLY on the delicate cycle of your washing machine with cold water. And even then, you may destroy it. If it survives, dry it on low heat only. If you’ve destroyed it, call us and we’ll send you a new one.
Where can I buy a spare mattress cover?
Spare mattress covers can be purchased on our website.
What sheets do you recommend for your mattress?
We suggest stretch cotton jersey sheets (the fabric like a T-Shirt). For a perfect fit, it is all about the material and not the brand. We love this fabric because when stretched, the sheets conform to the corners of our mattress perfectly.
What is the age range for the playard mattress pad?
Our mattress is Dual-Sided, with a firm side for infants 0-9 months old, and a softer (memory foam) side for children older than nine months. Technically speaking, there is no maximum age limit for our mattress.

BED BUMPER BED RAIL(S)

Some say a pillow is better and cheaper. Why should I buy your bed bumpers?
Pillows are dangerous and should be avoided. Our bumpers are an engineered sleeping item that has been tested to Federal bed rail standard F2085-19.
What are your bed bumpers made from?
For your child’s safety, we use CertiPUR-US tested PU foam. This means it is free of dangerous chemicals such as PBDEs, TDCPP, or other flame retardants. Additionally, it is free of mercury, lead, heavy metals, formaldehyde, and phthalates. There is no safer foam available on the market today.
Are the bumpers tall enough to be safe for my child?
For 99.99% of children the answer is YES. But for some squirmy sleepers, a 2 foot wall would not hold them in. For those rare few we suggest a mattress placed on the floor, as it will help avoid unnecessary bumps on the head. Our bumpers are based upon the principle of PASSIVE SAFETY PROTECTION and were invented at Stanford University. Based upon the psychological principle of “subconscious passivity”, the touch of our bumpers by a sleeping child will make him back way from the edge of the bed to avoid falling. Our bumpers work so well that they’ve made metal bed rails obsolete. So – no more need to “cage in” your little one, as our bumpers not only work better, but they look better than a metal rail.
Can the bumpers fit any sized bed (twin, full, queen, king, toddler bed)?
Yes. They will be a tad tight on a toddler bed because toddler beds are narrower, but they will still work just fine.
Can the hiccapop bed bumpers be used for infants?
No. Infants should stay in a crib as long as possible, which is generally around two years, or until they start to crawl out of the crib.
Can my bed bumpers be rolled up for storage?
Well – you can try, but you’ll likely be ripping out your hair, as once the foam expands, it is pretty dense to roll up again.
Can I use my bumpers on a bunk bed?
Your foam bed bumper can be used safely on the BOTTOM BUNK ONLY. Only the bed manufacturer’s supplied safety barrier should be used on the top bunk of your bed.
My inflatable bed bumpers didn’t come with an air pump. How am I supposed to inflate them?
The good news is you don’t need an air pump! A few quick breaths, and that’s it! Our bumpers feature a patented valve which makes inflation/deflation effortless. We’ve tested our bumpers with dozens of parents and everyone found it super easy to inflate them.

HANGING NURSERY ORGANIZER

Is the nursery organizer compatible with all cribs and changing tables?
Pretty much so. There may be some that are not compatible with our organizer, but we’ve not found them. You just need to use a table that has openings for our straps. And if you have a solid headboard or table and don’t mind 3M Command strips, use those, as they work well too.
Can my nursery organizer be washed?
Sure, but ONLY on the delicate cycle of your washing machine with cold water. And even then, you may destroy it. If it survives, dry it on low heat only. If you’ve destroyed it, call us and we’ll send you a new one.
What are the nursery organizer dimensions?
It is 20.5 inches tall and 19 inches wide.

CONVERTIBLE CRIB SAFETY RAIL

Can I use this on a twin or an adult-sized bed?
No. Our anchoring system is not suitable for use on adult beds. Our crib rail is ONLY for use on cribs converted into toddler beds.
Does the hiccapop crib rail fit on an IKEA crib?
We apologize, but unfortunately, our crib rail is not compatible with IKEA beds/foundations.

ERGOBOOST BOOSTER

What are the dimensions? Will it fit on my chair?
The footprint of our booster seat measures 12 inches deep by 15 inches in width. So it really should fit ALL chairs.
What is the age range and weight limit for the hiccapop ErgoBoost?
Our ErgoBoost booster is perfect for children ages 6 months to 3 years. And - our booster is strong enough to hold 250 lbs quite easily!
Will the booster fit under my table with the chair pushed in?
The front height of our booster measures 3-inches and gradually increases to a size of 7.5- inches at the back. You can measure the height between the bottom of the table and the top of the chair seat to see how much clearance you will have.
How can I wash the ErgoBoost?
Simply wipe down with a sponge or unstrap it from the chair and wash in the sink. The straps are machine-washable too. A combination of Dawn dishwashing liquid and a little bit of baking soda will do wonders to remove food stains.

CRIB WEDGE

What is the angle of the hiccapop crib wedge?
The hiccapop crib wedge has a perfect 12-degree incline. This provides enough lift to relieve discomfort but not so much that your baby will easily roll off.
Is the cover waterproof?
Our crib wedge cover is made with a soft, water resistant, jacquard fabric. We would not say it is waterproof.
Should the crib wedge be installed on top of the sheet in our baby's crib?
There is no right or wrong way. We feel parents can decide. However, we find that the wedge stays more securely in place if placed under the fitted crib sheet.
Is the foam of my crib wedge washable?
Yes. The foam itself is hand-washable.  Wash it in the sink using standard laundry detergent. We suggest you not twist the foam. Squeeze or roll out the excess water, then allow it to air dry.
Is the cover of my crib wedge washable?
Yes. It is machine washable and dryable on a delicate cycle.

INFLATABLE TODDLER TRAVEL BED

What material is the toddler bed made from?
Our inflatable toddler bed is made of inert polyvinyl chloride which is the world's third most widely produced synthetic plastic polymer. It is the same vinyl found in thousands of other products and is safety tested to be free of Phthalates, DEHP and Lead. It also passes all FEDERAL health standards and laws according to the CPSIA of 2008. There is no safer vinyl on the market today; it's even used routinely in critical care centers, senior living centers, school, and hospital intensive care units.
Is the hiccapop inflatable bed safe for sleeping infants?
As any parent knows, this is situational. If your child is climbing out of his crib, it’s time to change to a toddler bed such as ours.
Can I wash my inflatable toddler bed?
Yes. Just wipe it down (don’t scrub) with mild soap and water. Rinse it and wipe it down with a soft cloth or let it air dry. It could not be any simpler!
What kind of sheet should I buy for the inflatable toddler bed?
Crib-sized sheets work well. We suggest buying those made from a stretch cotton jersey material, (like a T-shirt).
Can we use our air pump internationally?
No. Our air pump is for use in the USA only. Using it internationally (even with a power converter) could be dangerous.
What are the outside and inside dimensions of the bed?
The outer dimensions measure 62" x 39". The sleeping area measures 49" x 26".
What is the maximum age limit for your inflatable toddler bed?
Children of any age can use our inflatable toddler bed. We have even known adults to sleep in our beds. The only consideration for your child's comfort would be their height. For reference, our bed measures 49 inches in length.

OMNIBOOST TRAVEL BOOSTER SEAT

Can the cover for our OmniBoost booster be washed?
Yes. It can be washed and dried on a delicate cycle. NOTE: We do suggest using a laundry bag to protect the buckles.
Is the removable tray dishwasher safe?
Absolutely! This was a no-brainer during the design process.
How do you secure the OmniBoost to our dining room chairs?
Use the attached seat straps to secure your chair to an adult chair. Secure one strap around the seat of the chair and one around the chair back. Easy peasy.
What is the age range for the OmniBoost?
Our OmniBoost is perfect for children ages six months to 3 years.
My child is taller than most. Will your booster still work for them?
Yes. Even when you find your child is too tall to use the booster on the floor, it is still perfect for use on an adult chair.
What are the “Duck Feet”? And, when should I use them?
The “Duck Feet” are flat discs that when attached to the feet of your OmniBoost, will help to stabilize your OmniBoost for use on uneven or unstable surfaces, like sand or grass.

PLAYPODS

Is the PlayPod cover washable?
YES. Your cover is machine washable and dryable on a delicate cycle. This is one of the big differences between hiccapop and the rest of the playpens on the market.

PREGNANCY WEDGE

What is the pillow made from? Being pregnant, I cannot risk any exposure to toxic chemicals.
For your safety, we use CertiPUR-US tested foam. We manufacture our foam in-house to be sure our foam is free from PBDEs, TDCPP, or TCEP ("Tris") flame retardants, mercury, lead, heavy metals, formaldehyde, and phthalates as regulated by the CPSC CFCs. It is performance-tested, durability-tested & emissions-tested by an independent (CertiPUR accredited) testing lab.
Is the pillow foam washable?
Yes. Just drop it in the washing machine on a delicate cycle, and dry at a low heat. If by accident you ruin it, just contact us and we will send you a replacement unit free of charge.
Is the pillow cover machine washable?
Yes, it is machine washable and dryable.

UBERBOOST INFLATABLE BOOSTER CAR SEAT

Does the UberBoost meet the Federal Safety standards for booster seats in the United States?
Yes. Our UberBoost not only meets, but exceeds, Federal Motor Vehicle standard FMVSS213.
Has the UberBoost been certified for use in the European Union?
No.
Has the FAA approved the hiccapop UberBoost for use on an airplane?
The UberBoost has not been evaluated by the FAA. Please contact the individual airline for guidance.
Can my UberBoost cover be washed?
Yes, it can be machine washed and dried.
Does the UberBoost include a seat-belt adjuster clip?
Yes. The belt/clip adjuster is used to adjust the shoulder belt away from your child’s face and neck and onto the shoulder. See here for instructions.
Can I fit three boosters across the back seat of my car. Can you tell me the width of the UberBoost?
The footprint of the UberBoost is 14.5 inches x 14.5 inches. Most cars can comfortably fit 3 boosters across a bench seat.
Is there an expiration date on the UberBoost?
FMVSS 213 (the booster seat standard) does not require an expiration date. It should easily last until your child transitions out of a booster. And if it ever fails, remember, it has a Lifetime Guarantee.

WIPE WARMER

What brand of wipes work best in the hiccapop wipe warmer?
Any brand such as Huggies or Pampers work well. But we always suggest Costco wipes because you can also grab a great $10 pizza.
How warm do the wipes get?
Here is how Bill Nye, The Science Guy, might explain it: The original wipe warmer (which our founder designed over 20 years ago) was designed to take the "edge" off cold wipes. It was NOT intended to heat wipes like on an airplane. Wipes do not contain enough "mass" to allow that much heat retention. It is not that babies LOVE hot wipes; it's that they HATE cold ones.
Can I use my wipe warmer in another country?
The power cord for the hiccapop wipes warmer is certified for use with voltages up to 240V. However, you will still need to use a plug adapter for the country you are visiting. (Not provided.)

Still have questions? No problem. Shoot us a line below.