In short - ALL manufacturing defects (even though they are rare) are indeed covered. In fact - we even cover accidental damage. So if your new puppy accidentally chews a hole in your hiccapop item, don't worry, because you are covered. Simply reach out to one of our hiccahelpers for a replacement. NOTE: Our Lifetime Guarantee ONLY covers product purchased off of Amazon or through our website. We do not warranty items illegally sold by unauthorized dealers. Lifetime Guarantees are limited to shipping your replacement product back to you in the USA ONLY.

We ship to all 50 states, but not to APO, FPO or PO boxes.

Shipping is dependent upon the size and weight of your order and the speed of shipping that you choose. We often have shipping promotions available, so keep your eyes peeled.

All hiccapop products are eligible for return up to 90 days from the date of purchase unless otherwise noted. We're parents too. We get that life gets hectic, and time flies when your chasing little ones. That's why we make sure hiccopop customers have ample time to make product returns. Our no-questions-asked return policy means you can return any product, for any reason, within the 90 day return window AND we'll even cover the cost of shipping. How's that for generous? Buy confidently and risk-free!

Playards come in many sizes. Our mattress is specifically designed for Playards measuring 38” x 26” ONLY. So make sure you measure well.

Yes. Your cover is machine washable and dryable on a delicate cycle.

Yes, but ONLY on the delicate cycle of your washing machine with cold water. And even then, you may destroy it. If it survives, dry it on low heat only. If you’ve destroyed it, call us and we’ll send you a new one.

Spare mattress covers can be purchased on our website.

We suggest stretch cotton jersey sheets (the fabric like a T-Shirt). For a perfect fit, it is all about the material and not the brand. We love this fabric because when stretched, the sheets conform to the corners of our mattress perfectly.

Our mattress is Dual-Sided, with a firm side for infants 0-9 months old, and a softer (memory foam) side for children older than nine months. Technically speaking, there is no maximum age limit for our mattress.