In short - ALL manufacturing defects (even though they are rare) are indeed covered. In fact - we even cover accidental damage. So if your new puppy accidentally chews a hole in your hiccapop item, don't worry, because you are covered. Simply reach out to one of our hiccahelpers for a replacement. NOTE: Our Lifetime Guarantee ONLY covers product purchased off of Amazon or through our website. We do not warranty items illegally sold by unauthorized dealers. Lifetime Guarantees are limited to shipping your replacement product back to you in the USA ONLY.

We ship to all 50 states, but not to APO, FPO or PO boxes.

Shipping is dependent upon the size and weight of your order and the speed of shipping that you choose. We often have shipping promotions available, so keep your eyes peeled.

All hiccapop products are eligible for return up to 90 days from the date of purchase unless otherwise noted. We're parents too. We get that life gets hectic, and time flies when your chasing little ones. That's why we make sure hiccapop customers have ample time to make product returns. Our no-questions-asked return policy means you can return any product, for any reason, within the 90 day return window AND we'll even cover the cost of shipping. How's that for generous? Buy confidently and risk-free!

Any brand such as Huggies or Pampers work well. But we always suggest Costco wipes because you can also grab a great $10 pizza.

Here is how Bill Nye, The Science Guy, might explain it: The original wipe warmer (which our founder designed over 20 years ago) was designed to take the "edge" off cold wipes. It was NOT intended to heat wipes like on an airplane. Wipes do not contain enough "mass" to allow that much heat retention. It is not that babies LOVE hot wipes; it's that they HATE cold ones.

The power cord for the hiccapop wipes warmer is certified for use with voltages up to 240V. However, you will still need to use a plug adapter for the country you are visiting. (Not provided.)